Refund Policy

ProntoItaliano LTD · Last updated: [Insert date]

1. Overview

This Refund Policy applies to purchases made through ProntoItaliano LTD and processed by Paddle.com Market Ltd (“Paddle”). Paddle acts as Merchant of Record and handles payment processing and refunds.

2. Digital services

Our products are digital and delivered immediately upon purchase.

3. 14-day cancellation rights (Consumer law)

Under the Consumer Contracts Regulations 2013, consumers normally have a 14-day right to cancel. However, by purchasing and accessing our digital content, you agree that:

• You request immediate access to digital content
• You acknowledge that your 14-day cancellation right is waived once access begins

This is in accordance with UK law for digital content.

4. Refund eligibility

Refunds may be granted in limited cases such as:

• Duplicate payment
• Technical failure preventing access
• Billing errors

5. Non-refundable situations

Refunds will not be issued where:

• Content has been accessed or used
• You change your mind after access
• You are dissatisfied with learning outcomes or exam results

6. Subscription cancellations

• You may cancel at any time via your account or Paddle billing portal
• Access continues until the end of the billing period
• No partial refunds unless required by law or Paddle policy

7. How to request a refund

Refund requests should be submitted to: [Insert support email]

Include:

• Full name
• Email used for purchase
• Order reference
• Reason for request

We may refer refund processing to Paddle where applicable.

8. Processing time

Refunds are typically processed within 5–10 business days depending on payment provider.

9. Statutory rights

Nothing in this policy affects your statutory rights under UK law.