Refund Policy

ProntoEsame · Last updated: 12 September 2026

1. Overview

ProntoEsame sells through Paddle.com Market Ltd (“Paddle”), our authorised reseller and Merchant of Record. All purchases are governed by Paddle's Refund Policy (paddle.com/legal/refund-policy) and Paddle's Buyer Terms, which this page summarises. If local consumer protection laws give you additional or non-waivable rights, the highest level of rights always applies.

2. Digital services

Our products are digital and delivered immediately upon purchase. Unless required by applicable law, transactions are non-refundable and non-exchangeable; refunds may be issued on a discretionary basis or where you exercise an applicable statutory withdrawal right.

3. 14-day withdrawal rights (UK / EU / EEA / Switzerland)

Consumers in the UK, EU, EEA and Switzerland have a 14-day statutory right to withdraw from digital content and service contracts and receive a full refund. However, by purchasing and immediately accessing our digital content, you agree that:

You expressly request immediate access to the digital content
You acknowledge that your 14-day withdrawal right is waived once the content has started to be accessed, streamed or used

Equivalent statutory rights apply elsewhere: 7 days in Turkey, Israel, South Korea, Brazil, China and Canada; 5 days in Singapore. Nothing in this policy limits your mandatory consumer rights.

4. Refund eligibility

Within the applicable statutory or discretionary period, refunds may be requested in cases such as:

Duplicate payment
Technical failure preventing access
Billing errors
Products that are not as described, faulty or not fit for purpose
Content that has not been accessed or used

5. Non-refundable situations

Refunds will not be issued where:

The applicable statutory or discretionary refund window has expired
Content has been substantially accessed or used and you waived your withdrawal right at checkout
There is evidence of fraud, refund abuse or other manipulative behaviour
You are dissatisfied with learning outcomes or exam results

6. Subscription cancellations

There is no subscription to cancel — every plan is a one-off purchase
Unlimited access runs for 12 months from activation and then simply ends
If you receive a refund, access to the relevant product ceases immediately

7. How to request a refund

Refunds are handled by Paddle, our Merchant of Record. To request a refund: use the support link in your Paddle receipt or your account billing page, visit paddle.net and select “Request refund”, or use the “Manage transaction” link in your confirmation email to open the Paddle Customer Portal. You can also contact us at [email protected] and we will forward your request to Paddle.

Please include:

Full name
Email used for purchase
Order reference
Reason for request

Paddle's transaction records are used to verify eligibility and timing, but never override your statutory rights. All refund decisions are made in accordance with Paddle's Buyer Terms and Refund Policy.

8. Processing time

If eligible, refunds are processed using the same payment method where possible, within 14 days of approval. Withdrawals under the 14-day statutory right are refunded within 14 days of Paddle receiving your request.

9. Statutory rights

Nothing in this policy affects your statutory rights under UK law or your local consumer protection laws. Where this policy and Paddle's Refund Policy differ, Paddle's Refund Policy and Buyer Terms prevail.

Company details

ProntoEsame LTD · Registered in England and Wales · Company No. 17442355

Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Email: [email protected]