Terms & Conditions

Consumer Contracts Reg 2013 + Paddle MoR · ProntoEsame · Last updated: 12 September 2026

1. Acceptance

By accessing or purchasing from our website, you agree to these Terms.

2. Services

We provide digital educational content, including exam preparation materials for Italian language and citizenship exams. We may update, modify, or discontinue services at any time.

3. Merchant of Record (Paddle)

All purchases are processed by Paddle.com Market Ltd (“Paddle”), which acts as Merchant of Record. This means:

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Paddle is responsible for payment processing
Paddle handles VAT/sales tax compliance
Paddle issues invoices and receipts
Paddle manages refunds under its policies (see Refund Policy)

4. Pricing and payments

Prices are displayed at checkout
Payments are processed securely via Paddle
All plans are one-off purchases — nothing renews automatically and there is nothing to cancel

5. Digital content & licensing

Upon purchase, you receive a non-exclusive, non-transferable licence to access content. You may not:

Share accounts
Redistribute content
Resell materials
Reverse engineer or copy platform content

6. Consumer Contracts Regulations 2013

6.1 Right to cancel (14-day cooling-off period). Under the Consumer Contracts Regulations 2013, consumers may normally cancel within 14 days. However:

6.2 Digital content exception. By purchasing, you expressly consent to:

Immediate access to digital content
Waiver of the 14-day cancellation right once access begins

This complies with Regulation 37 of the Consumer Contracts Regulations 2013. You will be required to confirm this at checkout.

7. Acceptable use

You agree not to:

Misuse or disrupt the platform
Share login credentials
Copy or distribute content
Attempt unauthorised access

8. Intellectual property

All content is owned by ProntoEsame and protected under UK copyright law.

9. Limitation of liability

We are not liable for:

Exam outcomes
Indirect or consequential losses
Service interruptions outside our control

Liability is limited to the amount paid.

10. Termination

We may suspend accounts for breaches of these Terms.

11. Governing law

England and Wales.

12. Independence and third-party affiliation

ProntoEsame is an independent exam-preparation platform. It is not affiliated with or endorsed by CILS or the Università per Stranieri di Siena. All practice materials are independently created.

13. AI assessment disclaimer

Any AI-generated scores, feedback, readiness scores or speaking/writing assessments provided through ProntoEsame are designed to align with the CILS B1C assessment criteria. They are an indication only and do not guarantee that you will pass the real CILS B1C exam. You should not rely on them as an official exam result.

14. Unlimited access term

Unlimited access is a one-off purchase that lasts for 12 months from the moment it is activated on your account. It is not a subscription and does not renew automatically: when the 12 months end, unlimited features stop and your account returns to pay-as-you-go. "Unlimited" refers to usage during that 12-month term and remains subject to these Terms, including acceptable use and fair-use limits applied to prevent abuse.

Company details

ProntoEsame LTD · Registered in England and Wales · Company No. 17442355

Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Email: [email protected]